An error occurred during signing

Document ID: 8889
Modified: 16/07/2020

Resolution:

Click the error message you received in the list below :

Number
Error
503
-1
-2
-3
-5
-6
-7
-8
-9
-10
-11
-12
-13
-16
-17
-18
-19
-20
-21
-23
-24
-25
-26
-27
-28
ServiceUnavailable
InternalError
BadBrandingSignature
InsertCard
RedPin
NoCardReader
BiscCertNotFound
WrongCA
RedPinX
WrongTime
ServiceBusy
WrongRecipient
CommErr
SwitchedCard
InactiveCard
UserCancelled
NoPinpad
BlockedPin
WrongUser
PINpadErr
SCardErr
FailedGetCert
ConfigError
NoIsabelReader
OrangePin

 

Other possible errors:

Missing request header 'referer' for method parameter of type String.

For security reasons, Isabel asks your browser to communicate the webpage from which you clicked "sign". If your browser does not send this information, this error message is shown.

  • close your browser and try again. Make sure your browser is not set to "inprivate".
  • try another web browser if the problem is not solved.


If the error is not present in this list, follow the steps below:

  1. Install your certificates:
    1. Go to Start > Isabel Services > Isabel Control Panel
    2. Doubleclick on 'CA'
    3. Doubleclick on 'Install your certificate'.

  2. Clear the browser cache.

  3. Reset your browser.
If the issue is not solved, consult your IT to proceed with the next steps
  1. Check if there are specific security software packages installed (or any other programs that might interfere with the workings of Isabel 6).
    Adapt the configuration if necessary.

  2. Verify the settings of the proxy server and/or firewall.
    Adapt the configuration if necessary.

  3. Verify if the websites of Isabel 6 and/or eGovernment websites are available in your list of Trusted Sites.

    Make sure you have installed the latest security patches in Windows and verify the following settings in Internet Explorer:
    1. Click Start > typ 'Control Panel' > Network and Internet > Internet Options > tab Security.
    2. Click on Trusted sites and set the security level to Medium-Low.
      Disable the option "Enable Portected Mode"

 

  1. Verify that all Mac software updates have been installed.

  2. Make sure you are using a supported browser (Safari, Chrome or Firefox) and that the browser is up-to-date
An error occurred during signing
8889
16/07/2020