Next you can find some steps to solve the issue. Follow them step by step in the order they're indicated.
If the issue is not solved, verify if the card reader is detected by your pc or Mac.
If you followed all the steps and the issue is not solved, contact Isabel Customer Care.
Open the Device Manager by pressing the keyboard combination . In the Run prompt, type devmgmt.msc and press Enter.
Locate the Isabel card reader (APG8201) in the device manager:
Your Windows system is not up to date or contains incorrect information.
Open the APG8201 Smart card reader properties in the device manager. The Device status will provide you detailed information about the problem. Inform your IT responsible that one of the following options can repair your Windows system :
The driver version should be at least 126.96.36.199. If you possess a lower driver version, download and install a supported version.
If you already possess a driver version between 188.8.131.52 and 184.108.40.206, uninstall the driver and download & reinstall a supported version.
Possible issues preventing you from starting the Smart card service are listed below.
Attention: These are all Windows errors and thus to be adressed by your system administrator.
If this did not fix the issue :
If Isabel is still unable to find a card reader, ask your system administrator to execute the steps below :
You are about to modify the Windows registry. Before you modify the registry, make sure you make a backup and you know how to restore the registry if a problem occurs. For information about the backup, restore and edit of the registry, read article 256986 of the Microsoft Knowledge Base.
The following steps guide you through the procedure to give full control rights to the NT AUTHORITY\Local Service to modify the Calais key:
Install the drivers
|The following steps explain how to manually download and install the drivers for the Isabel card reader.|
Remark: In the following steps you will manually install a device driver. Please consult your IT or system administrator for more information on installing device drivers.
In case the latest driver is already installed and you want to reinstall the driver. (If you receive the message that your device is already up to date.)
For advanced users, or if the card reader isn't found after this procedure:
Verify if the Isabel card reader is working correctly.
If the Isabel card reader is defect, you can order a new one.