"Unexpected error" message when using Isabel 6

Document ID: 44045
Modified: 16/11/2021

Resolution:

Unexpected error during the login of Isabel 6

Follow the instructions in this article

  1. Make sure that there are no other card readers connected (other than the Isabel card reader).
  2. Verify whether you have a stable connection (the connection may have been interrupted during signing).
  3. Test with another Isabel card reader if one is available (it's possible that your card reader is broken).
  4. Check time and date configuration, follow these instructions.
An error occurred during signing (error: InternalError [-1])

Follow the instructions in this article

  1. Make sure that there are no other card readers connected (other than the Isabel card reader).
  2. Verify whether you have a stable connection (the connection may have been interrupted during signing).
  3. Test with another Isabel card reader if one is available (it's possible that your card reader is broken).
  4. Check time and date configuration, follow these instructions.
An unexpected error has occurred during the creation of an account information report

 If the account information screen does not contain any accounts, you have not received any account information from your bank.

Contact your bank.

"Unexpected error" message when using Isabel 6
44045
16/11/2021