When the Isabel SmartCard is not detected by the Isabel card reader, or the Isabel CA certificate is not present in the certificate store, the animated image "insert smart card" remains active in the login window or signing window.
Next you can find some steps to solve the issue. Follow them step by step in the order they're indicated.
After each step try to connect with Isabel 6.
Once the problem is solved, you do not need to proceed with the subsequent steps.
Restart your pc and try again.
Start the login to Isabel 6 with run as administrator.
To do this, right-click on the Isabel 6 login icon from your start menu or desktop and select "Run as Administrator".
If this works, this indicates that your normal windows user rights are not sufficient to run Isabel 6. Please contact your IT support to correct these limitations in the security or policy configurations.
Verify if the Isabel card reader, ACS APG8201, is visible in the Isabel 6 control panel:
Start > All Programs > Isabel Services > Isabel 6 control panel > Version.
If the issue still persists, continue with the next steps:
Check the LAN settings:
Are you using a new Isabel SmartCard? If so, you will first have to activate your card before you can proceed.