Error: "Communication with the server failed"

Document ID: 43029
Modified: 23/09/2021

Resolution:

  1. Verify if the date, time and time zone on your PC are correct.
  2. Visit the Isabel 6 download zone to check if you have necessary components to work with Isabel 6.
  3. Try again.
If the issue is not solved and you are an experienced computer user or the IT assistant of the person experiencing the problem, you can contact our helpdesk for the advanced troubleshooting described in the next steps.


  1. Verify that all Mac software updates have been installed.
  2. Make sure you are using a supported browser (Safari, Chrome or Firefox) and that the browser is up-to-date.
  3. Try again in one of the other supported browsers.
Error: "Communication with the server failed"
43029
23/09/2021