Error: "Communication with the server failed"

Document ID: 43029
Modified: 14/12/2022

 

  1. Verify if the date, time and time zone on your PC are correct.
  2. Visit the Isabel 6 download zone to check if you have necessary components to work with Isabel 6.
  3. Try again.
If the issue is not solved

Execute the following steps and try to logon after each step:

  1. Clear the cache of your browser. Try again.

  2. Reset your browser. Try again.

  3. Check if there are specific security software packages installed (or any other programs that might interfere with the workings of Isabel 6) and adapt the configuration if necessary. try again.

  4. Verify that C:\Program Files (x86)\Common Files\Isabel\bisc.exe is allowed to connect to the Internet.

  5. Verify if your proxy and/or firewall are configured correctly.


  1. Verify that all Mac software updates have been installed.
  2. Make sure you are using a supported browser (Safari, Chrome or Firefox) and that the browser is up-to-date.
  3. Try again in one of the other supported browsers.
Error: "Communication with the server failed"
43029
14/12/2022
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