During login your pin is asked. When pressing "CANCEL" on the Pinpad reader, the autentication is aborted.
Please log in again via the Customer Zone.
If you did not press "CANCEL", follow the steps below.
Disconnect the Isabel 6 cardreader and reconnect on another USB. Try to login.
If any other reader than the Isabel 6 cardreader is connected to the computer, disconnect it.
Start the login to Isabel 6 with run as administrator.
To do this, right-click on the Isabel 6 login icon from your start menu or desktop and select "Run as Administrator".
If this works, this indicates that your normal windows user rights are not sufficient to run Isabel 6. Please contact your IT support to correct these limitations in the security or policy configurations.
Check the LAN settings:
Verify if the websites of Isabel 6 and/or eGovernment websites are available in your list of Trusted Sites.
If the issue is not solved after performing all previous steps, contact Isabel Customer Care.