You have cancelled the authentication / Your device could not establish a secure connection

Document ID: 46028
Modified: 28/10/2021

Resolution:

Something went wrong during the card reader operation. You pushed Cancel, or the connection to the card reader was lost.

  1. Close your browser.
  2. Remove the Isabel SmartCard from the reader.
  3. Disconnect the card reader and plug it into another USB port. 
  4. Unplug the USB cable from the card reader itself, then reconnect it.
  5. Now, insert your Isabel SmartCard and try to logon to Isabel 6.

Still experiencing problems?

Visit the Isabel 6 download zone to check if you have necessary components to work with Isabel 6.

If the issue is not solved and you are an experienced computer user or the IT assistant of the person experiencing the problem, you can contact our helpdesk for the advanced troubleshooting described in the next steps.
  1. Right-click on the Isabel 6 login icon from your start menu or desktop and select Run as administrator.
    Try to login in Isabel 6.

    If you can login as administrator, the Windows user rights are insufficient to run Isabel 6.
    Correct these limitations in the security or policy configurations.

  2. Check if there are specific security software packages installed (or any other programs that might interfere with the workings of Isabel 6) and adapt the configuration if necessary. try again.

  3. Verify if your proxy and/or firewall are configured correctly.
You have cancelled the authentication / Your device could not establish a secure connection
46028
28/10/2021