Certain software might affect the proper functioning of your browser and/or secure communication between your computer and the Isabel servers. Please find below a list of software known to cause issues. Also, if there are any other SmartCard readers connected to the computer (other than the Isabel PPR), disconnect them.
After applying the temporary workaround you are advised to contact the software manufacturer to provide a permanent solution and/or to improve the software.
Temporarily deactivating or uninstalling the security software resolves these issues. Adding the blocked Isabel components or *.isabel.be & *.isabel.eu to the exception list / whitelist might also resolve the issue with this software solution. Contact your software supplier to report the issue and receive a permanent solution.
If you are unable to execute the following instructions or if you are using a version configured by a system administrator (Endpoint configurations), please contact your IT to make the necessary changes.
Turn off Scan SSL feature: The solution of Bitdefender shows how to disable all modules in Bitdefender 2018. It is sufficient if you only disable the function SSL scan.
If you are unable to disable this feature, or if you are using a version configured by a system administrator such as Bitdefender Security for Endpoints, please contact your IT to make the necessary changes.
If you encounter issues to login in Isabel 6 using Carbon Black, you can email the technical support team of Carbon Black: firstname.lastname@example.org
Add the website of Isabel in the List of known certificates.
If the issue is not solved, disable SSL/TLS protocol filtering
When starting Isabel 6 eBanking, the link to the Bankit application is not shown.
Upgrade the firmware
The problem appears with firmware version : 3.00-b0662 (MR6 Patch1)
The problem is solved with firmware version : 4.0.2,build0099,090407
Possible error: "Your device could not establish a secure connection"
Turn Banking protection off:
Incorrect Characters are displayed when using keyboard.
Security programs use character replacement to prevent malware from seeing what you type. If this feature is active in more than 1 security program, characters will not appear correctly.
To disable this feature in IBM Trusteer:
How do you uninstall Trusteer rapport?
Install the latest version of the software.
Verify the version: open the Kaspersky program > click Support (face at the bottom left) > Program version: 19.x.x.xxx.
If you already have this version on your computer, you can skip the instructions and proceed to 'Entering exceptions'.
If the program version starts with 18 or less, you do not yet have the 2019 version. Please follow the instructions below to install the latest version.
With certain PDF readers you will not be able to see or print the data from your account information report.
You notice that the details of your account information in the PDF document are correct but when printed on paper, all of these details are missing.
Empty Print example in the screenshot below:
We advise you to install Adobe Reader instead.
The KBC/BNP Security Components may be conflicting with the Isabel Security Components. This is because they are basically the same software package being distributed under different names. Removing the KBC/BNP security components will not negatively affect the workings of either platform.
Kaspersky Internet Security on Mac may cause undefined errors in the Isabel application. This is due to the "Check secure connections (HTTPS)" feature - make sure this feature is disabled. To change this setting, click on the Kaspersky logo in the menu bar, select Preferences and make the necessary changes in the Protection screen. If the options are greyed out, click on the padlock on the bottom left, then enter your password and confirm to make changes.