Legal Notices
1) Official notices
a) Price change
As of 1st August 2025, new Rate Cards will apply for Isabel 6, Isabel Connect, Isabel Corporate Synchroniser and Isabel Export Account Information. There will be one new Rate Card that bundles everything for Isabel 6, Isabel Connect and Isabel Export Account Information, as well as a separate Rate Card for Isabel Corporate Synchroniser.
b) Access to Rate Cards
As of 1st June 2025, Isabel NV/SA’s Rate Cards will no longer be published on this Legal Notice page.
Instead, they will be available directly in your customer portal, which you can access via the link provided below (see 2 d) after logging into your account.
If you encounter any issues accessing the documents, please don’t hesitate to contact our Customer Service team.
c) Amendments to the Terms and Conditions
The General and Special Terms and Conditions relating to Isabel Products have also been revised (see 2 b and c) and will enter into force starting from 1st August 2025.
The following main changes have been implemented:
- Redesign and restructuring of the General Terms and Conditions (‘GTC’) and the Special Terms and Conditions (‘STC’) to provide a clearer contractual structure. Clauses that are specific to certain products or services have been removed from the GTC and transferred to the relevant STC.
- Revision of the GTC clause relating to changes in our services, agreements, pricing schedules, etc., in order to clarify the procedures for notification, implementation, and execution.
- Update of the indexation clause provided in the GTC to include a reference to the Agoria Digital index, which is considered the most relevant for Isabel’s sector of activity.
- Adaptation of the liability limitation clause to introduce the concept of extra-contractual liability, in line with recent legislative developments.
- Clarification of the parties’ obligations regarding the handling and protection of confidential information.
2) The Isabel 6 Contract
a) The subscription Application for Isabel 6
This original Subscription Application to be signed, together with the SEPA Direct Debit Mandate, by a legally authorized person.
b) General Terms and Conditions relating to Isabel Products - Contractual version valid since 8 May 2023. A new version of the General Terms and Conditions is in preparation.
c) Special Terms and Conditions relating to Multibanking - Contractual version valid since 8 May 2023. A new version of the Special Terms and Conditions is in preparation.
d) The Rate Cards
Isabel Rate Cards are available after logging in with your IsaKey, Isabel smartcard or itsme. Click on the button below.
e) Isabel Certificate Policy (CP)
3) Disclaimer
- Disclaimer - Use website
- Disclaimer - Email
