Error: "Installation of your certificate failed" when installing your certificate.

Document ID: 3085
Modified: 12/07/2019

Resolution:

Next you can find some steps to solve the issue. Follow them step by step in the order they're indicated.
After each step try to install your certificate.
Once the problem is solved, you do not need to proceed with the subsequent steps.

1. Are you using your Isabel 6 SmartCard for the first time?

Please be aware that your card needs to be activated before it can be used. If the card is not activated yet, go to our card activation tool.

2. Network settings

Check the LAN settings:

  1. Click Start > typ 'Control panel' > Network and Internet > Internet Options > tab Connections
  2. Choose LAN settings > verify if 'Automatically Detect Settings' is disabled.
  3. If 'Use automatic configuration script' is active or if a proxy server is configured in the LAN settings, or if you use a firewall, verify with your IT or system administrator that your proxy and/or firewall are configured correctly.
  4. Click OK to save and close these windows.
  5. Close your browser and try again to login.
3. Software and hardware known to interfere with Isabel 6
  1. Check if there are specific security software packages installed (or any other programs that might interfere with the workings of Isabel 6) and adapt the configuration if necessary.

  2. Disconnect the Isabel 6 cardreader and reconnect on another USB. Try to login.
    If any other reader than the Isabel 6 cardreader is connected to the computer, disconnect it.
4. Reinstall your certificates
  1. Remove all Isabel certificates:
    • From the windows Start Menu, search for certmgr.msc and run this program as administrator.
    • Under Personal > Certificates, delete the Isabel certificate(s) matching your card.
    • Under Intermediate Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.
    • Under Trusted Root Certification Authorities > Certificates, delete the line(s) Isabel Certification Authority and Isabel Certification Authority Root.

  2. Reinstall your Isabel certificates:
    • Open the Isabel Control Panel: Start > (All) Programs > Isabel Services > Isabel 6 Control Panel.
    • Double-click 'CA'
    • Double-click on 'Install your Certificate'.
      or click on the following button (only for Internet Explorer):
       

       

Start Isabel 6 and try to login.

5. Remove and install the Isabel security components
  1.  Remove the Isabel 6 Security Components.

  2. Install the latest version of the Isabel 6 Security Components via the download area.
    More information on how to download and install the Isabel 6 Security Components can be found on this page.

  3. Reboot the pc.

 

If the issue is not solved after performing all previous steps, contact Isabel Customer Care.

1. Are you using your Isabel 6 SmartCard for the first time?

Please be aware that your card needs to be activated before it can be used. If the card is not activated yet, go to our card activation tool.

2. Verify with your IT or system administrator the configuration of your proxy and/or firewall.
Error: "Installation of your certificate failed" when installing your certificate.
3085
12/07/2019