PIN or password forgotten. What to do?

Document ID: 19906
Modified: 09/10/2023

 

If your Isabel SmartCard gets blocked or you forget your SmartCard password, you will need to order a new card.

Please note that the PIN code should consist of 6 to 8 digits. After entering the wrong PIN code 5 times in a row, your SmartCard will be blocked for security reasons and cannot be unblocked.

PIN or password forgotten. What to do?
19906
09/10/2023