What to do when your chip card is blocked or when you have forgotten the password of your Isabel SmartCard?

Document ID: 19906
Modified: 18/07/2019

Resolution:

 Attention
  • To ensure your security, even Isabel does not know your password and cannot reset your password or reactive your card when it is blocked. If this is the case you will need to order a new card.
  • Your password is personal, Isabel will never ask for your password.

 

Navigate to this page to order a new Isabel SmartCard and click on your bank*.

 

What to do when your chip card is blocked or when you have forgotten the password of your Isabel SmartCard?
19906
18/07/2019