How can I download and install the latest drivers for my Isabel card reader?

Document ID: 5104
Modified: 09/05/2019

Note: Installing peripheral device drivers may require the intervention of your system administrator.

Windows
  1. Download the drivers for the Isabel card reader that correspond with your version of Windows.
  2. Open the downloaded file to start the installation.
  3. Restart the computer when the installation is completed.

Troubleshooting

The Isabel smartcard reader is not detected
  1. Make sure the card reader is connected and the text 'Welcome' is shown on the display.
  2. Disconnect the USB cable from your computer and plug it into another USB port.
  3. Unplug the USB cable from the card reader itself, then reconnect it.
  4. Open the device manager: press the keyboard combination . In the Run prompt, type devmgmt.msc and click OK.
  5. Click in the device list window. Select Scan for hardware changes from the action menu.
If the card reader still isn't detected:
  1. Locate APG8201 USB reader in the device list, under Smartcard readers or Other devices.
  2. right click on this device > Update Drive.
    • select Browse my computer for driver software.
    • click Browse...
    • select the folder C:\Program Files\Advanced Card Systems Ltd\ACS Unified PCSC Driver 4.2.6.1
    • click OK.
  3. Finish the Update drivers wizard to update the device driver.
  4. Restart the computer when the installation is completed.
The driver version number does not match or did not update
  1. Right click on the device > Uninstall.
  2. Select the option Delete the driver software for this device. > click Uninstall.
  3. In the Action menu select Scan for hardware changes.
Mac
  1. Download the driver package
  2. Open the downloaded folder ACS-Unified-INST-MacOSX-116-P
  3. Open acsccid_installer-1.1.6.dmg
  4. Open acsccid_installer.pkg.
  5. Restart the computer when the installation is completed.

Troubleshooting

The Isabel smartcard reader is not detected
  1. Make sure the card reader is connected and the text 'Welcome' is shown on the display.
  2. Disconnect the USB cable from your computer and plug it into another USB port.
  3. Unplug the USB cable from the card reader itself, then reconnect it.
  4. Check in System Information under Hardware > USB whether device APG8201 USB Reader is visible.
  5. Restart your computer.
How can I download and install the latest drivers for my Isabel card reader?
5104
09/05/2019