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Change request:

Adapt VAT number *

* Please note that a legal representative needs to sign the document. Both digital and manual signatures are accepted. In case of a manual signature, a copy of the eID of the signer is mandatory.
Send the document to customercare@isabel.eu


** Fill in the Contact form, mention you want to change your SDD account and provide the email address of the legal representative. The legal representative will receive an email from invoice@isabelgroup.eu with the document to sign.

Various

Request a duplicate of your Isabel Invoice Check if the invoice of Isabel is available in Zoomit. Log in to Isabel 6 and click the Zoomit button.

Ask online your question about your Isabel invoice
Questions about Zoomit and Isabel 6 invoices


* NOTE: The legal representative fills out and signs a pdf digitally or signs manually and adds a copy of his/her eID.
° NOTE: In case of add/modify user or a replacement of a Smartcard, a copy of the eID of the user is also required.
Send the document to customercare@isabel.eu

How to...

Adapt VAT number *    
           
Add a new user *° Remove a user
           
Modify the user of a function card *° Modify signature mandates    
           
Remove a bank(account)
           



NOTE: Please read the letter accompanying the Isabel SmartCard carefully before attempting to activate your card.


How to...

Activate the Isabel SmartCard
Card activation process through eID

Assistance

Card activation errors

You need to contact your bank for the following subjects:

 

  • Change / Cancel / status of a sent transaction
  • Incomplete or missing account info/CODA
  • Add / Remove a bank or a bank account
  • Add / Remove mandates
 
 
 
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