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Administration
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Hardware / Software
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Activate SmartCard
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Login
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Account Info
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Transactions
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Sent Transactions
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Contact
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Invoice
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SmartCard
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More info ...
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Access
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More info ...
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Create
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More info ...
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Contract Changes
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Pinpad reader
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Requirements
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Upload
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Training & Status
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Security Components
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EntryPage
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Work & Sign
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Modules
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Mobile
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Benef & Debtor
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Tools
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Change request:
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Adapt VAT number * |
* Please note that a legal representative needs to sign the document. Both digital and manual signatures are accepted. In case of a manual signature, a copy of the eID of the signer is mandatory.
Send the document to customercare@isabel.eu
Send the document to customercare@isabel.eu
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** Fill in the Contact form, mention you want to change your SDD account and provide the email address of the legal representative. The legal representative will receive an email from invoice@isabelgroup.eu with the document to sign.
Various
Request a duplicate of your Isabel Invoice Check if the invoice of Isabel is available in Zoomit. Log in to Isabel 6 and click the Zoomit button.
Ask online your question about your Isabel invoice
Questions about Zoomit and Isabel 6 invoices
* NOTE: The legal representative fills out and signs a pdf digitally or signs manually and adds a copy of his/her eID.
° NOTE: In case of add/modify user or a replacement of a Smartcard, a copy of the eID of the user is also required.
Send the document to customercare@isabel.eu
° NOTE: In case of add/modify user or a replacement of a Smartcard, a copy of the eID of the user is also required.
Send the document to customercare@isabel.eu
How to...
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Adapt VAT number * | |||
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Add a new user *° |  |
Remove a user |  |
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Modify the user of a function card *° |  |
Modify signature mandates | ||
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Remove a bank(account) |  |
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How to...
Activate the Isabel SmartCardCard activation process through eID
Change the PIN of the Isabel Smart Card
Delete an (expired) certificate
Install your Certificate
Lost Isabel SmartCard
Replace your Isabel SmartCard
Assistance
Questions related to the PIN letterCard activation errors
Blocked Isabel SmartCard or PIN forgotten
Error: "The Isabel CA root certificate could not be found in the Microsoft certificate store"
Error: "The Secure Signing Card in the card reader does not correspond to the selected certificate"
"Insert smartcard" animated image
Installation of the certificate failed
Order not arrived
Error: "The Secure Signing Card in the reader is not yet activated"
Error: "WRONG PIN" on the Isabel card readers display after entering the PIN
Error: "Your card is not inserted in an authorized Isabel card reader..."
How to...
Download and install the latest drivers for the Isabel card readerHow can I order an Isabel card reader
Assistance
Your order has not arrived yetIsabel is unable to locate a card reader
Various
KBC Online for BusinessHow to...
Install the Isabel 6 Security ComponentsWhat is the right configuration for your firewall and/or proxyserver?
Isabel 6 Control Panel
Remove Isabel Security Components
Restart BISC Service
Retrieve logfiles and msinfo
Assistance
Isabel Security Components Installation IssuesIssues when using Isabel and Multiline
Version not allowed
NOTE: Please read the letter accompanying the Isabel SmartCard carefully before attempting to activate your card.
How to...
Activate the Isabel SmartCardCard activation process through eID
Assistance
Card activation errorsHow to...
eGov and third party servicesAssistance
Your device could not establish a secure connectionIsabel could not determine if the Security Components are installed
Isabel is unable to locate a card reader
A blank page is shown when you try to logon to Isabel 6
Error "HTTP 403 Forbidden" when trying to access Isabel 6
Error: "The server you are trying to access is either busy ..." when opening Subscribe to modules
Isabel6 Suspended: You don't have access to this service due to unpaid invoices
Website certificate issues
Issues with the Isabel 6 screens or interface
How to...
Delete browser cacheEnable cookies
Launch Isabel 6 when Internet Explorer is not your default browser.
Please upgrade your version of Internet Explorer.
Reset browser
Useful information:
Software known to interfere with Isabel 6Trusted websites
What are the minimum system requirements of Isabel 6?
Assistance
Your browser is not supported by Isabel 6Internet Explorer does not allow the ActiveX to run in the Trusted Sites.
Internet Explorer has stopped working
Issues with the Isabel 6 screens or interface
The Isabel 6 software cannot be accessed if JavaScript is disabled.
Warning "The version of Internet Explorer used to access the Isabel 6 software is not supported anymore."
How to...
Manage your contract profilesSubscribe to Isabel 6 modules
Assistance
Login error: "Your bank has not yet added information to this card. Please contact your principal bank to correct this"Nothing happens when you want to logon to the isabel6 application via the Isabel 6 portal
Profile errors: "One or more contracts are not associated ... " and "It is not allowed to have the same account number in ..."
Unable to click on confirm when ordering modules
When trying to access Isabel 6 you are invited to subscribe to modules even if you already did
Issues with the Isabel 6 screens or interface
How to...
Account Info overview (view statements and transactions, create account information reports)Configure aliases for reporting and ordering accounts
Create and manage filters in Account Info
Download CODA or MT94x report files
Modify Isabel 6 preferences
Request and view Intraday or Future info
Search for a transaction in the Account Info
Useful information:
How long does Isabel keep account information, CODA, Transactions,...Supported banking file formats and their corresponding specifications
Print report, display, upload and creation limits in Isabel 6
Assistance
Account information, intraday or CODA missing, incomplete or incorrectA payment was not executed
Download or schedule reports and troubleshooting common issues
How to...
Create a group of paymentsCreate a payment
Create a SEPA direct debit collection
Create a transaction on your own multi-currency account
Use realtime exchange rates
Modify Isabel 6 preferences
Using a savings account as ordering account
View Exchange Rates
Useful information
How long does Isabel keep account information, CODA, Transactions,...Payment wizards
Are instant payments possible ?
Block International Payments
Assistance
Missing ordering accounts in the payment wizardWarning: BIC is unknown for Isabel 6 software
How to...
Supported banking file formatsUpload banking files
Assistance
Error or Warning when uploading a payment fileIssues during the upload or download process
No connection with verification server or empty server response
How to...
Invite or change signersRequest a change for a transaction
Sign transactions
Switch Signer
Transactions overview
Useful information
Bank specific modulesPrint report, display, upload and creation limits in Isabel 6
Inactive user still present in list of potential signers
Assistance
An error occurred during signingError: "No additional identities are available to switch to" or the signer does not appear in the dropdown list
Error: "The user associated with the card in the card reader is not authorized to perform this action"
Issues related to the "Switch Signer" function
The option to sign or send transactions is not available
"Unexpected error" message when using Isabel 6
WARNING: "The action is not allowed because the data you are viewing is invalid. The transaction is currently being modified"
You are unable to see the transactions that need your signature.
Download or schedule reports and troubleshooting common issues
How to...
Modify Isabel 6 preferencesSent Transactions Details
Verify the status of a transaction
Assistance
Alert: You are not allowed to view Sent Transactions because you have a 'Signer' profileA payment was not executed
How long does Isabel keep account information, CODA, Transactions,...
Sent Transactions : overview, status, audit trail, cancel, ...
Sent transaction remains in status Sent or receipt confirmed by bank
Some sent transactions are missing.
You need to contact your bank for the following subjects:
- Change / Cancel / status of a sent transaction
- Incomplete or missing account info/CODA
- Add / Remove a bank or a bank account
- Add / Remove mandates
