FAQ Isabel SmartCard


During the activation process

How to activate the Isabel SmartCard

Can I only use the Isabel card reader to activate my card?

I forgot the temporary PIN for Isabel.

I cannot pick up my new Isabel SmartCard/ temporary PIN myself

I do not have a Belgian eID to activate my card. What can I do?

I have forgotten the PIN of my Belgian eID

Do I need to install a certain software to use my eID?

I get error messages when logging on with my eID.

'Allow the web application to use your eID identity information? Identity information: identity". What does it mean?

When using the Isabel SmartCard

What do I do if my Isabel SmartCard is blocked or if I forgot the password?