If you receive a blank white or gray page AFTER clicking Isabel 6, follow this solution:
Internet Explorer: a white or gray page is shown instead of my account information / transactions.
In other cases, follow the steps below.
Next you can find some steps to solve the issue. Follow them step by step in the order they're indicated.
After each step try to connect with Isabel 6.
Once the problem is solved, you do not need to proceed with the subsequent steps.
Verify if the websites of Isabel 6 and/or eGovernment websites are available in your list of Trusted Sites.
Make sure you have installed the latest security patches in Windows and verify the following settings in Internet Explorer:
Check the LAN settings:
Verify the Internet Options > Connections > LAN settings. Copy all available information since this is required to connect to the internet.
After the reset of your browser, if you have copied some settings at the beginning of the procedure, you can now go back to LAN settings to restore them.
Verify if 'Automatically detect settings' is disabled.
Start the login to Isabel 6 with run as administrator.
To do this, right-click on the Isabel 6 login icon from your start menu or desktop and select "Run as Administrator".
If this works, this indicates that your normal windows user rights are not sufficient to run Isabel 6. Please contact your IT support to correct these limitations in the security or policy configurations.
If the issue persists it might be caused by a program that influences the security settings in Internet Explorer. Please follow the steps below to locate this program.
If the issue persists, verify if the toolbar that you could not disable is indeed removed from the Toolbars and extensions. A common add-on that also causes issue is SaveByClick, BrowseToSave/Browse2Save. Verify if they are installed by navigating to the list of installed programs (to access press . In the Run prompt, type appwiz.cpl and press Enter). They will be listed there.