If you see a white or grey page while consulting your account information or transactions, follow this solution
Then close the browser and try again.
Verify the Internet Options > Connections > LAN settings. Copy all available information since this is required to connect to the internet.
After the reset of your browser, if you have copied some settings at the beginning of the procedure, you can now go back to LAN settings to restore them.
Verify if 'Automatically detect settings' is disabled.
Verify if the websites of Isabel 6 and/or eGovernment websites are available in your list of Trusted Sites.
Make sure you have installed the latest security patches in Windows and verify the following settings in Internet Explorer:
Check the LAN settings:
Right click on the icon of your browser in the start menu and select the option run as administrator.
If this solves the problem, your normal Windows user rights are not sufficient to use Isabel 6. Contact your system administrator to adjust these restrictions in the security or policy settings.
If the issue persists it might be caused by a program that influences the security settings in Internet Explorer. Please follow the steps below to locate this program.
If the issue persists, verify if the toolbar that you could not disable is indeed removed from the Toolbars and extensions. A common add-on that also causes issue is SaveByClick, BrowseToSave/Browse2Save. Verify if they are installed by navigating to the list of installed programs (to access press . In the Run prompt, type appwiz.cpl and press Enter). They will be listed there.