1. Get the app from the app store (Note: We're working on a version for the latest Android OS.)
   

2. Login to Isabel 6 and in the middle column click on "Manage Mobile Account"
3. Click on activate device and then on start activation
4. Choose your Mobile PIN
5. Scan the generated QR code with the Isabel Multibanking app
6. Enter your Mobile PIN and you will be logged in

• An Android phone or tablet with Android version 4 or higher
• An iPhone or iPad with iOS 7 or higher
• An Isabel 6 account
• Date and time need to be correct (recommended to configure your device to sync the date and time, this is enabled by default on most devices)

• You can only view the transaction information from up to 3 months in the past.
• Charts can only be found on tablets.

Yes, the security for the Isabel Multibanking app meets the Febelfin requirements, imposed on all banking apps. When you open the app, there is no confidential information stored on your device or in the app. You can never find traces of your confidential information on your device while the app is installed and certainly not after uninstalling the app.

1. Login to Isabel 6
2. In the middle column, click on Manage mobile account
3. On the right side of the page, enter your new mobile PIN twice
4. Click Change mobile PIN, to save it.

You need to reset your mobile PIN. This is done the exact same way as you would change your mobile PIN.

But instead of choosing a new mobile PIN, just enter the one you were using before or enter a new one.

You can remove your device via Isabel 6. (see FAQ Where can I deactivate/delete one of my devices?)

Note:

• You can’t use Card Stop to prevent mobile access.
• A device will be blocked when entering the mobile PIN incorrect 5 times or more

• Login to Isabel 6 and in isabel6 Account Info tab add or change your filter.
• Within seconds this is synced and you will be able to use this filter in your app.

• You are not authorized to perform this action (when trying to sign on):
  • You entered the wrong PIN code. If you forgot your Mobile PIN you can reset your Mobile PIN
  • Your mobile account is blocked. You can reset your Mobile PIN
  • Your device was removed from Isabel 6 (add it again in the mobile management tab in Isabel 6)
  • Your service is unavailable (you are notified in case of an intervention on the first screen when you start the app)
  • Your network unavailable (you can verify if you are connected to the internet by trying to connect to a random website)
  • The date and time are incorrect (it is recommended to configure your device to sync the date and time, this is enabled by default on most devices)

• Registration failed (when trying to register your device):
  • You entered the wrong Mobile PIN code
  • The activation code is wrong (try again or create a new one)
  • The username is incorrect
  • The date and time are incorrect (it is recommended to configure your device to sync the date and time, this is enabled by default on most devices)
  • The activation code has expired or is already used (try again or create a new one)
  • There is no internet connection (you can verify if you are connected to the internet by trying to connect to a random website)

• Could not perform action retry:
  •  After 30 minutes you are automatically signed off / disconnected

Unfortunately for the moment we cannot provide a date or planning for this functionality.  However as soon as important improvements in the mobile space submerge this will certainly be communicated. We advise to subscribe to the Isabel 6 eZine to remain informed of these type of evolutions.  

You can delete your device via the app or via Isabel 6

• Via the app: Open the app and tap Delete user in the menu at the upper right corner
• Via Isabel 6 (recommended if your device is lost or stolen):   

            1. Login to Isabel 6
            2. In the middle column, click on Manage mobile account
            3. In the list of devices, select Delete device for the device you wish to delete