No connection with verification server or empty server response

Document ID: 45219
Modified: 08/02/2019

Resolution:

1. Check the local PC date & time settings

The upload/download fails if these is too much difference between the time and date on the Isabel verification server and the user's date & time.

Folow this solution: The date and/or time on the PC differ too much from the date and time on the Isabel Server. What to do?

2. Network settings

Check the LAN settings:

  1. Click Start > type 'Control panel' > Network and Internet > Internet Options > tab Connections
  2. Choose LAN settings
  3. If 'Use automatic configuration script' is active or if a proxy server is configured in the LAN settings, or if you use a firewall, verify with your IT or system administrator that your proxy and/or firewall are configured correctly.
  4. Click OK to save and close these windows.
  5. Close your browser and try again to login.
3. Remove and install the Isabel security components
  1. Remove the Isabel 6 Security Components.

  2. Install the latest version of the Isabel 6 Security Components via the download area.
    More information on how to download and install the Isabel 6 Security Components can be found on this page.

  3. Reboot the pc.
No connection with verification server or empty server response
45219
08/02/2019