How to create a SEPA direct debit collection?

Document ID: 43595
Modified: 08/02/2019

Steps:

Requirements

How to access

Creating a new SEPA direct debit

Creating and managing mandates

What if your SEPA direct debit was refused?

Requirements

Before being able to create SEPA direct debits you will need one or more mandates. To create mandates, consult Creating and managing mandates.

How to access

  1. Select the Transactions tab.
  2. Select New > SEPA direct debits in the Navigation pane. As a result the SEPA direct debits area is displayed.



Creating a new SEPA direct debit

Selecting your ordering account

Select the Originator Alias from the list or search by entering the alias or IBAN. All other fields will be automatically filled in.

Working with a single mandate

  1. Select a mandate reference from the dropdown list.
    Note: If you have more than 200 mandates then you have to type leading characters in the Mandate reference dropdown list to display the mandate that you want to select.
  2. Insert the Amount for this collection or use the default amount if configured.
  3. Insert a mandatory Requested Collection date (by using the calendar tool). You must send your collection at least one day before the requested collection day.
  4. Insert a Message to debtor for the collection that is using the mandate. As a result the Message to debtor defined in the mandate is overruled by this message.
  5. Insert a Customer reference (End to End identifier) or use the generated reference.

Note: your bank has to only be notified once about an amendment. If you create a SEPA direct debit that includes a mandate with an amendment (illustrated with the icon) the amendment will automatically be removed from the mandate (not from your newly SEPA direct debit). If you remove the created SEPA direct debit from your transactions before sending it to your bank or the bank rejects the SEPA direct debit, you will need to recreate the amendment. Please also note that the debtor address must be filled in when debtor or creditor account is located in a non-EEA SEPA country.

Working with group of mandates

If you have not yet created any groups of mandates, only the option 'Single mandate' will be available (how to group your mandates).

  1. On the left side, select a group of mandates from the dropdown list. As a result your mandates in that group will be listed.



    Notes:
    • Use the checkbox to include/exclude the mandates from your SEPA direct debit
    • The text field 'Amount' should only be used and is mandatory when (on the right side) you choose a group amount
    • The text field 'Message' should only be used when (on the right side) you choose a group message to debtor
  2. On the right side, following options are available:



    • Amount:
      1. Group: insert the percentage that is applied to the amount each individual mandate in the group.
      2. Fixed: insert the amount that is applied to every collection of the selected mandates, default amounts of your mandates are overruled.
    • Insert a mandatory Collection date (by using the calendar tool). You must send your collection at least one day before the requested collection day.
    • Message to debtor:
      1. Group: use this option to encode a message for every debtor individually. You can enter this message in de debtors list on the left side.
      2. Fixed: use this option to encode the same message for all your debtors

Note: your bank has to only be notified once about an amendment. If you create a SEPA direct debit that includes a mandate with an amendment (illustrated with the icon) the amendment will automatically be removed from the mandate (not from your newly SEPA direct debit). If you remove the created SEPA direct debit from your transactions before sending it to your bank or the bank rejects the SEPA direct debit, you will need to recreate the amendment.

Enable global debit (optional)

Global debit gives the instruction to the bank to only get the total amount of your SEPA direct debit group when receiving your account information. If this option is disabled every individual collection will be available on your account statements.

Note: Global debit is not available for all banks. If the option is unavailable, your bank doesn't support it.

  1. Encode your SEPA direct debit and click on the button Next transaction
  2. Click on Created groups. As a result the created groups will be displayed
  3. Use the checkbox Global debit to enable or disable the option.

What if your SEPA direct debit was refused?

If you wish to know why your bank has rejected a SEPA direct debit, please subscribe to the module 'Exporting account info' and ask your bank to send CODA for the concerning account. In the received CODA will be a code which will describe why a SEPA direct debit has been rejected (insufficient funds, closed account, ...). For more info on the specific rejection codes, use the following link.

How to create a SEPA direct debit collection?
43595
08/02/2019