Profile errors: "One or more contracts are not associated ... " and "It is not allowed to have the same account number in ..."

Document ID: 44084
Modified: 09/01/2019

Description:

You are unable to access Isabel 6. Below the Isabel 6 logo the following error message is displayed:

Error message: "One or more contracts are not associated with a profile"

When a new bankcontract has been added to your Isabel 6 contract, you need to add this bankcontract to a new or existing profile.

Error message: "It is not allowed to have the same account number in one combination of contracts. Please appoint the different contracts to different profiles."

To solve this, please assign one of the contracts the bank has created for you to another "Profile".

Or contact the bank that created more than 1 contract for you and ask them to solve the issue or to explain why they did this.  

Profile errors: "One or more contracts are not associated ... " and "It is not allowed to have the same account number in ..."
44084
09/01/2019