A system information file provides information about the installed hardware and software. The Isabel log files can contain useful information to determine the cause of issues related to the use of Isabel. This information will aid in analysis of issues.
Prepare the Isabel log files and a system information file and send them by e-mail to email@example.com together with the steps taken before the issue occurred and a screenshot of the issue.
Go to Start > Isabel Services > Isabel 6 Control Panel > Support > Log > Put log files on Desktop.
You will get a pop-up stating that a cab file has been created on your desktop, click on 'OK'. You will find the file on your desktop with the name "Isabel_yyyymmdd_log.cab_" (e.g. Isabel_20180124_log.cab_).
To access all Isabel 6 log files:
Start > Programs > Isabel Services > Assistance > Logfiles.
Start > Programs > Isabel Services > Logfiles
You will be directed to the "Logfiles" folder at the following location:
"C:\Documents and Settings\All Users\Application Data\Isabel Services\LogFiles"
or "%ProgramData%\Isabel Services\LogFiles".
Go to Start > Isabel Services > Isabel 6 Control Panel > Support > PC Info > System Information.
You will see a progress bar indicating that a system information file is being created and you'll receive a message when the file has been saved on your desktop. You will find the file on your desktop with the name "msinfo32.NFO-".
If you are unable to create a system information file in this manner, please follow this procedure.
Click on the Launchpad icon in the Dock and open the Isabel Control Panel . Click on Support > Log, select Loglevel mini, then click on Put log files on desktop.
A zip file with logs will be created, you will find the file on your desktop with the name "yyyymmdd.zip" (e.g. 20180124.zip).
You can access all Isabel 6 log files using the Console, you can find the logs in the following directories: