How to retrieve log files for Isabel 6 Security Components

To make sure logfiles contain relevant information :

• Open Windows Menu (> Win 11 : All Apps) > Isabel Services > Isabel 6 Control Panel
• Click Support > Log
• select Loglevel maximum
  
  
• Now repeat the actions that cause the error you encounter.
  
  
• In the Isabel 6 Control Panel click on Put log files on Desktop.
• A file with the name "Isabel_yyyymmdd_log.cab_" (e.g. Isabel_20240715_log.cab_) will be created on your desktop.
• Close the Isabel 6 Control panel.

Go to Start > Isabel Services > Isabel 6 Control Panel

Click on Support > PC Info > System Information

You will see a progress bar indicating that a system information file is being created and you'll receive a message when the file has been saved on your desktop. You will find the file on your desktop with the name "msinfo32.NFO-".

Alternative method.

Windows Menu (> Win 11 : All Apps) > Isabel Services > Logfiles

You will be directed to C:\ProgramData\Isabel Services\LogFiles
(or %ProgramData%\Isabel Services\LogFiles)

• CardActivator.log: Logs activity, status, exceptions and errors during the card activation procedure.
  
• ConnectivityTests.log: Log overview of the connectivity tests performed during installation (or in the Isabel 6 control panel). These tests must succeed in order to make the Isabel application work.
  
• Isa_MSI.log: The installation requirements are checked in the installation wizard of the Security Components. The result of this requirements check is logged in the "Isa_MSI.log" file. In case of requirement problems the installation will be aborted.
  
• Isasccspyymmdd.log: A new file is generated (during login) on a daily basis (yymmdd) with login information. Contains logging about the certificate status and login procedure.
  
• Isacertupdateyymmdd.log: Log information on the course of the update of your Isabel 6 certificate.
• MSIxxxxx.log: Log information about the progress of the Isabel 6 security components setup.

1. To make sure logfiles contain relevant information, repeat the actions that cause the error you encounter.
2. Click on the Launchpad icon  or in the Dock
   
3. open the Isabel Control Panel . Click on Support > Log
4. click on Put log files on desktop.

A zip file with logs will be created, you will find the file on your desktop with the name "yyyymmdd.zip" (e.g. 20240715.zip).

1. Open the Apple menu:
2. Select About This Mac.
3. Click System Report... to start System Information.
4. In the menu bar, click on File, select Save...
5. Select a file name (by default the name of your system is used - for instance "Mac Pro.spx") and a location to save the file.
6. Click Save.

You can access Isabel 6 files from the Console application. Logfiles are stored in these directories:

• ~/Library/Logs > IsaLayerMac
• ~/Library/Logs > Isabel
• /Library/Logs > IsaLayerMac