What to do if your order has not arrived yet?

Document ID: 36341
Modified: 26/06/2019
You have ordered a card reader or a smart card, but the order has not been delivered yet.

Resolution:

For the smart cards

The normal delivery time is 5 to 8 business days

  • If you have ordered something less than 8 business days ago, please wait.

  • If you have ordered something more than 8 business days ago, please contact Isabel Customer Care.

For the card readers

The normal delivery time is 2 to 7 business days

  • If you have ordered something less than 7 business days ago, please wait.

  • If you have ordered something more than 7 business days ago, please contact Isabel Customer Care.
What to do if your order has not arrived yet?
36341
26/06/2019