Zoomit offers a single point of access to invoices and pay slips of verified senders.
It is the senders of invoices and pay slips who decide whether or not they offer documents to you in Zoomit. You do not have to make any requests.
However, you do need to confirm, for each sender, that you accept his offer and want to receive his documents via Zoomit.
Are you unable to locate any documents in Zoomit for a sender who is mentioned on the Zoomit website? If so, contact this sender. Only the sender can confirm you by which channel you can/will receive your document.
Zoomit is a free service in Internet and Mobile Banking that offers you a quick and easy way to manage your documents like bills, credit notes and payslips
Click the button on the Welcome page of Isabel 6 to open a Zoomit session in a new window.
To access your Isabel 6 invoices, you need to accept Isabel as a sender.
Activating the Automatically accept new senders option offers several advantages:
You are still able to refuse a Sender if you do not wish to receive his documents via Zoomit and you can at any time disable this setting to return to the manual acceptation of a sender.
To enable this option
You will receive a notification e-mail whenever a new document is available in the Zoomit section of your Internet Banking application.
When you use Zoomit for the first time you will be asked to enter your email address and language for the notifications.
At all times you can modify the e-mail address and language in Zoomit:
The current version of Isabel 6 is not integrated with Zoomit. This means that the Pay functionality via Zoomit is currently not implemented in B2B.
However a Pay button exists, when clicking on it you will receive a message that redirects you to Isabel 6. To pay an invoice, start Isabel 6 and use the payment data from the displayed invoice via Zoomit to enter the payment manually into Isabel 6.
When the payment is done, you can manually adapt the payment status in Zoomit.
If you want to restrict access to your document senders to specific users in your Isabel 6 subscription, fill in the appropriate part of the following PDF document.
Fax this to: +32 (0)2 545 17 19 or send by mail to: Isabel, Keizerinlaan 13 - 15 Bd de l’Impératrice, 1000 Brussels
The maximum availability of Zoomit documents is defined by the sender. This varies from 6 months to 60 months maximum. You can find the exact period here:
You can verify this by going to the Senders tab and verifying if the issuer of the document is set as Accepted in the list.
If you or any of your mandated users have refused a sender, neither you nor any of these mandated users will receive this sender's document in Zoomit anymore. You and all other mandated users will lose access to the history of documents as well.
Important: It is recommended to download your documents before clicking on Refuse sender.
Zoomit provides access to the documents hosted by the senders and does not decide what is available or to whom. If you are missing a document, please contact your sender(s).
Disable software and browser extensions intended to block popus and retry.
Exceptions for pop-up windows originating from the Isabel portal are added to the Internet Explorer settings automatically during the installation of the Isabel Security Components. You can verify whether these are still present (and if not, add them again) by following these steps:
If the issue persists after these updates:
When you log on to Zoomit, you can consult the list of your invoices. When you open one of these invoices, only the Zoomit menu bar on top is shown. The part of the page where the invoice should be shown, remains blank or grey.
To resolve this issue:
PC : If the issue persists: Right-click on your browser's icon, select Run as administrator (to run your browser with full elevated rights and privileges), log on to Zoomit and try to download your document. If this works, contact your IT support and asked them to verify if a Group Policy could prevent the access to your document.
The documents are not hosted by Zoomit, but by the document's senders, or a third party document service provider.
If you open or download a document, and you get an error message instead, please contact the sender of the document.
Please contact Isabel Customer Care.
First, verify if you have indicated an e-mail address in the registration screen of the Zoomit application or via the Zoomit preferences.
It might be that a document is available in Zoomit before a notification is sent to you. If you have already consulted the document in this period, you will not receive an e-mail notification for this document.
If you still receive e-mail notifications after your Isabel user has been deactivated, please verify the following steps:
If the step above did not provide you with a solution please forward the received message to firstname.lastname@example.org. Provide the addressee's email address and, if possible, the user ID of the deactivated user.
Only the addressee named by the sender has access to documents that are made out to him. The addressee can decide to grant access rights to other users.
As the addressee, to allow other people in the same contract to consult a document:
Please contact Customer Care if the addressee is no longer a user in your Isabel subscription.