Zoomit and Isabel 6 invoices

1. Click Senders on the top right.
   
   
2. Select the sender you want to accept.
   
   
3. Choose Accept on the right hand of the screen.
   
   
4. Confirm your choice. You get immediate access to the accepted documents.

Activating the Automatically accept new senders option offers several advantages:

• You no longer need to accept new senders manually*. The acceptance is done automatically as soon as a sender offers you a new document via Zoomit (invoices, salary slips, …). 
• You will be notified by email each time a new sender has been added to your Zoomit.

• You are still able to refuse a Sender if you do not wish to receive his documents via Zoomit and you can at any time disable this setting to return to the manual acceptation of a sender.

To enable this option

1. In the Zoomit Settings, the option Automatically accept new senders is disabled by default.
   
   
2. To activate the option, click on Modify.
   
   
3. In the next screen, check Automatically accept new senders and click on Save.
   
   

You will receive a notification e-mail whenever a new document is available in the Zoomit section of your Internet Banking application.

When you use Zoomit for the first time you will be asked to enter your email address and language for the notifications.
At all times you can modify the e-mail address and language in Zoomit:

• Select the tab Settings and then Modify
  
  
• Enter your email address and language for the notifications
  
  
• Click on Save to confirm
  
  

1. Click on Documents
   
   
2. Select a document in the document list
   
   
3. Click the View button for a preview of the document
   
   
4. Ckick the Download button to save the document
   
   

1. Click on Sender in the Navigation bar.
   
   
2. Select the sender you want to refuse.
   
   
3. Choose Refuse on the right hand of the screen.
   
   
4. Confirm your choice. Your request will be passed to the sender.

1. Select the tab Documents
   
   
2. Click on the appropriate document and on Modify
   
   
3. Select Paid elsewhere and add a comment if wanted
   
   

You can verify this by going to the Senders tab and verifying if the issuer of the document is set as Accepted in the list.

1. Download and save the existing invoices/documents.
   
2. Contact Isabel Customer Care, who will verify the registration of your new VAT number.
   Important: after a VAT change has been registered, only the new invoices (sent after this change) will be accessible in your Zoomit environment. This is why old invoices must be downloaded before the adaptation.
3. When this is done, you will need to re-accept the senders (because a VAT change implies unsubscribing from the past Zoomit senders).

If you or any of your mandated users have refused a sender, neither you nor any of these mandated users will receive this sender's document in Zoomit anymore. You and all other mandated users will lose access to the history of documents as well.

Important: It is recommended to download your documents before clicking on Refuse sender.

Zoomit provides access to the documents hosted by the senders and does not decide what is available or to whom. If you are missing a document, please contact your sender(s). 

1. Click the more button in the top right corner and select Settings.
2. Scroll down to the bottom and click Advanced.
3. In the Privacy & Security section, click Content settings.
4. Click Popups.
   
5. Next to Allow, click ADD.
6. Add the following URL to the exception list: https://webbanking.ibs6.isabel.be
   (type the URL, then click ADD)

1. Click the menu button in the top right corner and select Preferences.
2. Select the Privacy & Security section.
3. Scroll down to Permissions.
4. Next to the option Block pop-up windows, click the button Exceptions.
5. Add the following URL to the exception list: https://webbanking.ibs6.isabel.be
   (type the URL, click Allow, then click Save Changes)

1. Click the more button in the top right corner and select Settings.
2. Scroll down to the bottom and click View advanced settings.
3. Set Block pop-ups to Off
   

1. Click Safari in the menu bar in the top left corner and select Preferences.
2. Select the tab Security.
3. Uncheck the option Block pop-up windows.

1. Make sure you are using the latest version of your Browser.
   Please update your browser or contact your IT responsible if an update is required.
   
   
2. Make sure that you are using the latest version of Adobe Acrobat reader.
   Please update Acrobat reader or contact your IT responsible if an update is required.

If the issue persists after these updates:

• Download the document to your disk first, and open it from the download location. If this works, contact your IT support and ask him to adapt your browser’s settings so you will be able to display your PDF files within your browser.
  
• PC : Right click on your browser's icon, select Run as administrator (to run your browser with full elevated rights and privileges), log on to Zoomit and try to open your document. If this works, contact your IT support and asked them to verify if a Group Policy could prevent the access to your document.

When you log on to Zoomit, you can consult the list of your invoices. When you open one of these invoices, only the Zoomit menu bar on top is shown. The part of the page where the invoice should be shown, remains blank or grey.

To resolve this issue:

1. In the Windows control panel, open Internet Options.
2. Click the Advanced tab.
3. Scroll down to the Security section
   1. Disable the option Do not save encrypted pages to disk.
   2. Enable the option TLS 1.2.
4. Try to consult your invoice again.

1. Clear the browser's cache.
   
2. If not solved, reset your browser.
   
3. Try to download again.

PC : If the issue persists: Right-click on your browser's icon, select Run as administrator (to run your browser with full elevated rights and privileges), log on to Zoomit and try to download your document. If this works, contact your IT support and asked them to verify if a Group Policy could prevent the access to your document.

The documents are not hosted by Zoomit, but by the document's senders, or a third party document service provider.
If you open or download a document, and you get an error message instead, please contact the sender of the document.