Zoomit and Isabel 6 invoices

Document ID: 45208
Modified: 27/06/2019

About Zoomit for Isabel 6

Zoomit offers a single point of access to invoices and pay slips of verified senders.

information on the rates and amounts mentioned on your Isabel 6 invoice

How can you receive your senders' documents in Zoomit?

It is the senders of invoices and pay slips who decide whether or not they offer documents to you in Zoomit. You do not have to make any requests.

However, you do need to confirm, for each sender, that you accept his offer and want to receive his documents via Zoomit.

Are you unable to locate any documents in Zoomit for a sender who is mentioned on the Zoomit website? If so, contact this sender. Only the sender can confirm you by which channel you can/will receive your document.

Get started with Zoomit for Isabel 6

Get started with Zoomit for Isabel 6

Zoomit is a free service in Internet and Mobile Banking that offers you a quick and easy way to manage your documents like bills, credit notes and payslips

Click the button on the Welcome page of Isabel 6 to open a Zoomit session in a new window.

To access your Isabel 6 invoices, you need to accept Isabel as a sender.

Accept a new sender
  1. Click Senders on the top right.

  2. Select the sender you want to accept.

  3. Choose Accept on the right hand of the screen.

  4. Confirm your choice. You get immediate access to the accepted documents.
Automatically accept new senders

Activating the Automatically accept new senders option offers several advantages:

  • You no longer need to accept new senders manually*. The acceptance is done automatically as soon as a sender offers you a new document via Zoomit (invoices, salary slips, …). 
  • You will be notified by email each time a new sender has been added to your Zoomit.
  • You are still able to refuse a Sender if you do not wish to receive his documents via Zoomit and you can at any time disable this setting to return to the manual acceptation of a sender.

To enable this option

  1. In the Zoomit Settings, the option Automatically accept new senders is disabled by default.

  2. To activate the option, click on Modify.

  3. In the next screen, check Automatically accept new senders and click on Save.

Get notified about new documents

You will receive a notification e-mail whenever a new document is available in the Zoomit section of your Internet Banking application.

When you use Zoomit for the first time you will be asked to enter your email address and language for the notifications.
At all times you can modify the e-mail address and language in Zoomit:

  • Select the tab Settings and then Modify

  • Enter your email address and language for the notifications

  • Click on Save to confirm

Consult and download documents
  1. Click on Documents

  2. Select a document in the document list

  3. Click the View button for a preview of the document

  4. Ckick the Download button to save the document

Refuse a sender
  1. Click on Sender in the Navigation bar.

  2. Select the sender you want to refuse.

  3. Choose Refuse on the right hand of the screen.

  4. Confirm your choice. Your request will be passed to the sender.
Pay an invoice

The current version of Isabel 6 is not integrated with Zoomit. This means that the Pay functionality via Zoomit is currently not implemented in B2B.

However a Pay button exists, when clicking on it you will receive a message that redirects you to Isabel 6. To pay an invoice, start Isabel 6 and use the payment data from the displayed invoice via Zoomit to enter the payment manually into Isabel 6.

When the payment is done, you can manually adapt the payment status in Zoomit.

Adapt the payment status
  1. Select the tab Documents

  2. Click on the appropriate document and on Modify

  3. Select Paid elsewhere and add a comment if wanted

I want to change the users that can access the Zoomit documents in Isabel 6

If you want to restrict access to your document senders to specific users in your Isabel 6 subscription, fill in the appropriate part of the following PDF document.

Fax this to: +32 (0)2 545 17 19 or send by mail to: Isabel, Keizerinlaan 13 - 15 Bd de l’Impératrice, 1000 Brussels

Document availability period

The maximum availability of Zoomit documents is defined by the sender. This varies from 6 months to 60 months maximum. You can find the exact period here:

  • Select the tab Senders

  • Search the sender and check the availability at the bottom line

Available formats for Isabel 6 Invoices
  • PDF: allows you to download the document in the "PDF" format.
  • XML: allows you to download the document in the "XML" format (standard which allows the integration of billing data into your accounting).
  • Other: allows you to download the document in another format such as "BMF100", "CSV" or a text file.

Support

If you do not find a document you are expecting
You didn't accept the sender yet.

You can verify this by going to the Senders tab and verifying if the issuer of the document is set as Accepted in the list.

Your company's VAT number has recently been changed.
  1. Download and save the existing invoices/documents.
  2. Contact Isabel Customer Care, who will verify the registration of your new VAT number.
    Important: after a VAT change has been registered, only the new invoices (sent after this change) will be accessible in your Zoomit environment. This is why old invoices must be downloaded before the adaptation.
  3. When this is done, you will need to re-accept the senders (because a VAT change implies unsubscribing from the past Zoomit senders).
The sender has been refused.

If you or any of your mandated users have refused a sender, neither you nor any of these mandated users will receive this sender's document in Zoomit anymore. You and all other mandated users will lose access to the history of documents as well.

Important: It is recommended to download your documents before clicking on Refuse sender.

Your sender did not make the document available to you.

Zoomit provides access to the documents hosted by the senders and does not decide what is available or to whom. If you are missing a document, please contact your sender(s). 

When clicking on the Zoomit logo, nothing happens or a blank page is shown.

Disable software and browser extensions intended to block popus and retry.

Chrome
  1. Click the more button in the top right corner and select Settings.
  2. Scroll down to the bottom and click Advanced.
  3. In the Privacy & Security section, click Content settings.
  4. Click Popups.
  5. Next to Allow, click ADD.
  6. Add the following URL to the exception list: https://webbanking.ibs6.isabel.be
    (type the URL, then click ADD)
Firefox
  1. Click the menu button in the top right corner and select Preferences.
  2. Select the Privacy & Security section.
  3. Scroll down to Permissions.
  4. Next to the option Block pop-up windows, click the button Exceptions.
  5. Add the following URL to the exception list: https://webbanking.ibs6.isabel.be
    (type the URL, click Allow, then click Save Changes)
Edge
  1. Click the more button in the top right corner and select Settings.
  2. Scroll down to the bottom and click View advanced settings.
  3. Set Block pop-ups to Off
Internet Explorer

Exceptions for pop-up windows originating from the Isabel portal are added to the Internet Explorer settings automatically during the installation of the Isabel Security Components. You can verify whether these are still present (and if not, add them again) by following these steps:

  1. Open Internet Explorer. From the Tools menu , click Internet options.
  2. In the Internet options window, click the Privacy tab.
  3. Next to the option Turn on Pop-up Blocker, click the button Settings.
  4. Verify whether the following addresses are in the list:
    • *.isabel.be
    • *.isabel.eu
    • *.zoomit.be
  5. If this is not the case, add the above addresses to the exception list.
    (for each address: type the address, click Add, then click Close when all addresses have been added)
Safari
  1. Click Safari in the menu bar in the top left corner and select Preferences.
  2. Select the tab Security.
  3. Uncheck the option Block pop-up windows.
When you click "View" or "Download" nothing happens, you see "The page cannot be displayed", a Zoomit information page or an other error message
When you click "View" nothing happens
  1. Make sure you are using the latest version of your Browser.
    Please update your browser or contact your IT responsible if an update is required.

  2. Make sure that you are using the latest version of Adobe Acrobat reader.
    Please update Acrobat reader or contact your IT responsible if an update is required.

If the issue persists after these updates:

  • Download the document to your disk first, and open it from the download location. If this works, contact your IT support and ask him to adapt your browser’s settings so you will be able to display your PDF files within your browser.
  • PC : Right click on your browser's icon, select Run as administrator (to run your browser with full elevated rights and privileges), log on to Zoomit and try to open your document. If this works, contact your IT support and asked them to verify if a Group Policy could prevent the access to your document.
When you click "View" a blank page is shown

When you log on to Zoomit, you can consult the list of your invoices. When you open one of these invoices, only the Zoomit menu bar on top is shown. The part of the page where the invoice should be shown, remains blank or grey.

To resolve this issue:

  1. In the Windows control panel, open Internet Options.
  2. Click the Advanced tab.
  3. Scroll down to the Security section
    1. Disable the option Do not save encrypted pages to disk.
    2. Enable the option TLS 1.0, TLS 1.1, TLS 1.2.
  4. Try to consult your invoice again.
When you click "Download" nothing happens
  1. Add this website https://www.partner-dsp.com as a trusted site:

    • From the windows control panel select “Internet Options”
    • Select “Security” tab, click on Trusted sites and after on the Sites button
    • Write the trusted site address https://www.partner-dsp.com in the field "Add this website to the zone", Click on Add and after click on Close.

    • If the issue is not solved, go to step 2.

  2. Clear the browser's cache.
  3. If not solved, reset your browser.
  4. Try to download again.

PC : If the issue persists: Right-click on your browser's icon, select Run as administrator (to run your browser with full elevated rights and privileges), log on to Zoomit and try to download your document. If this works, contact your IT support and asked them to verify if a Group Policy could prevent the access to your document.

When you click "View" or "Download" an other error message appears

The documents are not hosted by Zoomit, but by the document's senders, or a third party document service provider.
If you open or download a document, and you get an error message instead, please contact the sender of the document.

You can't access certain invoices/documents because a colleague left the company

Please contact Isabel Customer Care.

You didn't receive an e-mail notification for a new document

First, verify if you have indicated an e-mail address in the registration screen of the Zoomit application or via the Zoomit preferences.

It might be that a document is available in Zoomit before a notification is sent to you. If you have already consulted the document in this period, you will not receive an e-mail notification for this document.

You still receive Zoomit e-mail notifications after your user has been deactivated

If you still receive e-mail notifications after your Isabel user has been deactivated, please verify the following steps:

  1. At the bottom of the email is written which banking platform should be accessed to consult the mentioned invoices, if 'Isabel banking' is not mentioned, please connect to the corresponding banking platform. In case 'Isabel banking' is  mentioned, please continue with step 2.
  2. The mentioned user's email address might be linked to another isabel 6 card in the same contract, for example: if one person has multiple cards or is responsible for multiple cards. If possible, please verify the Zoomit setting of the other Isabel 6 cards where this address might be configured.
    You can verify the configured e-mail address as follows: Logon to Isabel 6 --> on the homepage, click on the 'Zoomit' button --> click on 'Settings' --> On the right hand side you will be able to 'Modify' the email address.

If the step above did not provide you with a solution please forward the received message to customercare@isabel.eu. Provide the addressee's email address and, if possible, the user ID of the deactivated user.

Error: "You do not have access to this sender..."

Only the addressee named by the sender has access to documents that are made out to him. The addressee can decide to grant access rights to other users.

As the addressee, to allow other people in the same contract to consult a document:

  1. Select Senders.
  2. Select the sender for which you want to modify access rights. On the right select Access to the documents.
  3. Select Modify next to Access Granted.

Please contact Customer Care if the addressee is no longer a user in your Isabel subscription.

Zoomit and Isabel 6 invoices
45208
27/06/2019