You can access My reports window from anywhere in the Isabel application by clicking on in the top right corner.
When scheduling a report, the report will automatically become available for you at 8 a.m. on every workday. A scheduled report is only possible when you are using relative dates (e.g. yesterday, this week ...) while creating a report in Account information. You are able to find an overview of your scheduled reports by clicking on the tab My reports > 'My scheduled reports'.
There are 2 manners to schedule a report:
Most reports created in TXT are structured with comma separated values, and can be imported into a spreadsheet application (like Microsoft Excel or LibreOffice Calc).
When you create a txt report, it now contains the free messages of the statements you're trying to print instead of lines for each transaction. This can be fixed by disabling the option 'Add statement message' in the report configuration screen. Now retry printing the report.
When creating a report in Isabel, the configuration screen seems weird: buttons are missing, the content of some fields is empty, ... In Internet Explorer this can be fixed by deleting the cache and cookies of the browser:
If the issue persists, there must be a further issue. Please contact Isabel Customer Care for further assistance.
When you create a report, the pop-up in the corner of your screen describes an error. When you check the result in 'My reports', the report isn't available and only appears as an error. In some cases this is caused by a faulty cookie that contains your saved report configuration. You can test this by retrying a report creation after deleting your browser's cache and cookies. If this resolves the issue once, but keeps persisting afterwards it's recommended to disable the 'Save report settings as default' function.
These instructions are the same as when confronted with an inconsistent report configuration, please check the previous box in this article.
When a report is created, it will be added to a queue and its status will be "in progress". The queue has a high priority for small reports (like the details of a transaction or the exchange rates). Larger reports can take up to a few minutes to be created.
Once a report is finished, you will be notified by a popup that will appear in the right bottom corner (similar to the popup when you request the report).
In case your report stays in the status "In progress", even after about 15 minutes there might be a delay in the printing service. In case of general issues you will be notified through the different ways of communication within the Isabel 6 application.
Make sure you have at least Adobe PDF reader 9 or higher installed. Remove any previous versions that are currently installed and install Adobe PDF reader 9 or newer. You can obtain the latest Adobe PDF Reader version by going to get.adobe.com/reader/.
When trying to download your PDF report you get the option to save a file called "PrintServlet?action=getContentOfPrint&docId=...". The file you download will not be a PDF.
If the issue is not solved:
If the issue is still not solved:
When you print a PDF report you see that it only contains the header (with the Isabel and bank logo) and a table without any content (simular to the example below).
You are most likely using PDF Complete. Please use Adobe PDF reader to print your PDF. To obtain Adobe PDF reader, go to get.adobe.com/reader/.
In PDF Complete you can also change the Print Mode option to "Raster Printing".