7069 Shunter Account information, intraday or CODA missing, incomplete or incorrect

Your bank does not carry out transactions during weekends or bank holidays.

A bank account is missing

A new bank account will only be visible after there was movement on the account.

Verify if a filter is active in your account info.
- On the tab Account Info, set the Filter option to "No Filter" to clear any currently active filter.
Refresh the page
- Click on F5.
If you have a lot of accounts your account might be on a different page.
- Navigate to the next via
Set the Zoom level to 100%
- Click on the 3 dots or lines in the upper right top > Zoom > set this to 100%.

If you are still unable to find your account, use this link to get the correct contact of your bank to solve the issue.

Did you delete a bank account by mistake? The bank account will automatically reappear when new account information is available.

The account balance or statements are not up to date or incorrect

When a new account is added to your Isabel 6 subscription, your new bank account will not appear in account info until the first updated account information is available. Your account info will begin from the date that the bank added the account.

You see a global amount for a group of payments, but not the amounts for the indivudual transactions.

You might have selected the Global Debit option when you created the payment. If the Global Debit option for the payment was active you can request more information about your payment by contacting your bank.

Account statements or transactions are missing.

Your bank did not send this information. Use this link to get the correct contact from your bank.

The account balance, the content of an account statement or a transaction is incorrect.

Your bank did not send this information. Use this link to get the correct contact from your bank.

You did not yet receive your intraday or future information.

To receive intraday or future information, you have to request one-off / recurrent intraday information.

If you've already sent this request, refresh the account information using the refresh icon at the bottom of the page.
Contact the concerned bank if you still can't see your Intraday- or Future account information.Use this link to get the correct contact from your bank.

CODA files are missing or the file content is incorrect

To be able to download CODA/MT9xx, you must be subscribed to the module Download bank files.

Once you are subscribed, contact your bank to start sending CODA/MT9xx for the desired user(s)/accounts.

Verify if you have not already downloaded the CODA/MT9xx. Go to Tab Account information > Download of reporting files. Verify if the format filter is set to ALL. If your files are not present, (un)check the option Not yet downloaded and verify again.

Use this link to get the correct contact from your bank when :
- The CODA file is still not present.
- The file content is incomplete or incorrect.