Login message: "Your bank has not yet added information to this card. Please contact your principal bank to correct this"

Document ID: 43581
Modified: 11/12/2019

When logging on to Isabel 6, you receive this specific error message:

  • You try to logon to Isabel 6 with a SmartCard that is configured for eGovernment applications only; or
  • You are a new user who connects to Isabel 6 for the first time. It might occur that your card is not properly configured yet.
  • You have swapped your SmartCard in the cardreader with another Isabel SmartCard without logging out first.

Resolution:

  • If you only use your Isabel 6 card to access the eGovernment applications and you want to consult your invoice:

    • If you are the only user in your Isabel 6 subscription, you should receive the invoice in paper format. If not, contact Isabel Customer Care.
    • If there is another user in your Isabel 6 subscription who uses Isabel 6, ask this user to access Isabel 6 and print or download the invoice from Zoomit for you.
  • If you are a new user and this is the first time you connect to Isabel 6, your bank may not have completed the configuration of your card yet. Please contact your contracting bank.

  • If you have indeed switched your Isabel SmartCard during a session without logging out first, try again later. You should be able to log in again.
Login message: "Your bank has not yet added information to this card. Please contact your principal bank to correct this"
43581
11/12/2019