Login message: "No bank accounts found for your user."

Document ID: 43581

Modified: 25/01/2023

Description:

When logging on to Isabel 6, you receive this specific error message: To date, no bank accounts have been added to your Isabel 6 subscription. Please contact your bank(s) to add your accounts so you can start working in Isabel 6. Isabel customer Care

Resolution:

If you are a new user, the bank has not linked the bank accounts to Isabel.

Ask the bank to add your accounts. The correct bank details can be found here.

If you are not a new user:

In case you have swapped your SmartCard in the cardreader with another Isabel SmartCard without logging out first.

Log out from Isabel 6 and login with the correct Isabel SmartCard.

If this does not solve the issue, you will need to reboot your device.

In case you only use your Isabel 6 card to access the eGovernment applications and you want to consult your invoice.

If you are the only user in your Isabel 6 subscription, you should receive the invoice in paper format. If not, contact Isabel Customer Care.
If there is another user in your Isabel 6 subscription who uses Isabel 6, ask this user to access Isabel 6 and print or download the invoice from Zoomit for you.

43581

25/01/2023