If you want to change the delivery address or the name of the person who receives the PIN envelope (or both), fill in the contact form so we can resend a pin letter.
If your PIN letter has not arrived within 10 business days, fill in the contact form so we can resend a pin letter.
Don't forget to mention the delivery address.
If the envelope containing your PIN letter has been opened, damaged, stolen or lost before the activation of your Isabel SmartCard, immediately contact our helpdesk .
