What to do in case I have problems or questions about the BNPPF, Telelink (ING) or other bank specific module installed in Isabel 6?

Document ID: 36242
Modified: 30/01/2020

These modules and their options are specific from bank to bank, therefore we ask you to contact your bank for more details.

Bank specific content can be accessed from the banks menu:

Remark: At the present time, not all of these features are fully functional on the other browsers except Internet Explorer due to the current state of the implementation. As the implementation progresses, more of these features will become available on the other browsers.

Following BNP Paribas Fortis Wizards are available from the transactions panel:

  • Cheques for collection
  • Single Payment
  • Global Debit Payment
  • Standing Order
 
Error -14 when signing a transaction with an Isabel card

An anti-virus program or network restriction blocks Isabel from verifying your identity.

Contact your IT to verify if

Contact information of KBC/BNPPF/Belfius/ING

     

016 43 25 16

 

02 565 28 34 

02 222 87 20 (NL)

02 222 87 10 (FR)

02 464 60 01 (NL)

02 464 60 02 (FR)

02 464 60 04 (EN)   

Contact information of all the banks
Bank Phone number
Argenta Manager Public Finance: 03 287 44 17
The Public sector (communes, cities and the OCMW / CPAS): publicbanking@argenta.be
Bank van Breda 03/217 53 88
BBVA
Banco Bilbao Vizcaya Argentaria
bbvabe@bbva.com
Belfius 02/222 87 20 (NL)
02/222 87 10 (FR)
Beobank 02/626 57 00
BNPPF
BNP Paribas Fortis
02/565 28 34
Bpost Bank
02/276 77 74
CBC 0800/62 460
Commerzbank 02/743 18 79
CPH
Crédit Professionnel du Hainaut
069/88 14 64
Crelan 02/558 78 88
Deutsche Bank AG
02/551 65 96
EPBF 02/662 03 40 // svp.flux@epbfservices.com
iBanFirst 02/588 23 23 // isabel6@ibanfirst.com
ING 02/464 60 01 (NL)
02/464 60 02 (FR)
02/464 60 04 (EN)
Isabel 02/404 03 35 (NL)
02/404 03 36 (FR)
02/404 03 37 (EN)
Fax: 02/545 17 19
KBC 016/43 25 16
MUFG
Bank of Tokyo-Mitsubishi UFJ
02/551 44 76
Rabobank 03/290 17 60
RBS
Royal Bank of Scotland
02/546 03 60 (selection option 2 - 1)
SMBC
Sumitomo Mitsui Banking
02/551 51 94 (Technical only)
02/551 51 93 (Admin only)
Nagelmackers

02/229 79 26

What to do in case I have problems or questions about the BNPPF, Telelink (ING) or other bank specific module installed in Isabel 6?
36242
30/01/2020