Isabel 6 Control Panel

Document ID: 3087
Modified: 13/04/2021

Open the Isabel Control Panel via Start > Isabel Services > Isabel 6 Control Panel and click on the icons below to learn more about their function:
Open the Isabel Control Panel via Launchpad  or in the Dock, then click on Control Panel .

Install your certificate

Change password


Card Information


Connectivity Tests


Restart service
(only macOS)

(only macOS)



To install your certificate:


    Double-click on the Install your certificate icon to install the certificate corresponding to your Isabel SmartCard.



Change Password:


For your information:

  • You new PIN must be 6 to 8 digits long.
  • Your Isabel SmartCard will be blocked after entering the wrong PIN code 5 consecutive times.
  • Never write down your PIN code!
  • Your Isabel SmartCard is personal and your responsibility. Do not share your PIN with other people!


  1. Open the Isabel 6 Control Panel via Start > Isabel Services > Isabel 6 Control Panel.

  2. Double-click on the Change password icon.

  3. Insert your Isabel SmartCard into the Isabel card reader.

  4. You will be requested to enter your current PIN using the numeric keys on the Isabel card reader.

  5. After confirming your current PIN, you will be asked to enter your New PIN and then to confirm your new PIN.
    • In case both PINs (New PIN and Confirm PIN) match, the message PIN changed! will be displayed.
    • In case both PINs (New PIN and Confirm PIN) do not match, you will be prompted to retry.
    • To cancel changing your PIN, press the CANCEL button on the card reader.




This screen shows the currently installed version of the Isabel Security Components and the card readers found on your computer.



Card Information:


Double-click on the Card Information icon to view the details of your Isabel SmartCard such as user ID and the user name of your Isabel SmartCard.

To access the card information, you first need to enter your PIN-code.





Here you will find support tools to configure your computer & card reader and to collect log files.


Click on Log > Put log files on Desktop.
Windows : A cab of file with todays logs will be created, you will find the file on your desktop with the name "Isabel_yyyymmdd_log.cab_" (e.g. Isabel_20210124_log.cab_).

macOS: A zip file with todays logs will be created, you will find the file on your desktop with the name "" (e.g.



Location of the Isabel log files on Windows

To access all Isabel 6 log files:

Windows 7:
> Programs > Isabel Services > Assistance > Logfiles.

Windows 10:
Start > Programs > Isabel Services > Logfiles

You will be directed to the "Logfiles" folder at the following location:
"C:\Documents and Settings\All Users\Application Data\Isabel Services\LogFiles"
or "%ProgramData%\Isabel Services\LogFiles".

Location of the Isabel log files on macOS

You can access all Isabel 6 log files using the Console, you can find the logs in the following directories:

  • ~/Library/Logs > IsaLayerMac
  • ~/Library/Logs > Isabel
  • /Library/Logs > IsaLayerMac


Connectivity Tests:


Double-click on the Connectivity Tests icon to run the connectivity tests, which may be of help to diagnose networking issues.

In case one of these tests does not pass, you are advised to check your firewall, proxy or DNS server configuration.



CA :


Double-click on the CA icon to add the Isabel Certification Authority to your list of trusted root certification authorities (in case it has been removed). In some cases this option requires to be Run as administrator.


Restart Service:


Click on the Restart Service icon to restart the Isabel service (you will be asked to provide your password).




Click on the Uninstall icon to remove the Isabel Security Components from your system.



Isabel 6 Control Panel