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How to get an IsaKey
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Activating the IsaKey
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Using the IsaKey
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Common problems
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When and how can I order an IsaKey for me
and my colleagues? |
Do I have to pay for an IsaKey?
It depends.
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I have several Isabel 6 cards linked to the
same User id. Do I get more than one IsaKey? |
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My IsaKey is broken or stolen, how can I
order a new IsaKey? |
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How can I activate my IsaKey?
There are differtent ways to activate an IsaKey.
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Can I continue to use my Isabel card after I
have activated my IsaKey? Yes, you can! |
Can I remove the Isabel Security
Components from my computer? Not just yet, but soon. |
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Can I continue to use my itsme after I have
activated my IsaKey? Yes, you can! |
Do I need the Isabel Security Components to
activate my new IsaKey? Yes, you probably will. |
I want to activate my IsaKey but I burned or
lost my Isabel card. To activate this device, scan the activation image. |
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How can I change the language of my IsaKey?
You can change it in preferences of the IsaKey.
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How can I change the PIN of my IsaKey?
You can change it in preferences of the IsaKey.
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How can I login with an IsaKey?
Follow these easy steps.
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How do I sign with IsaKey?
Follow these easy steps.
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Where can I use the IsaKey?
Click here to find out.
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I have lost my User id. What can I do?
There are multiple ways to get your User id.
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My IsaKey is broken or stolen, how can I
order a new IsaKey? |
I burned, locked my Isakey / forgot the
PIN code of my IsaKey. To activate this device, scan the activation image. |
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Invalid image when scanning.
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The IsaKey screen does not turn on after pressing the power button.
Try this before ordering a new one. |
Error -405 | Something went wrong. Please try again or go to isabel.eu/isakeyerror
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When and how can I order an IsaKey for me and my colleagues?
You do not need to take any action yourself. Isabel Group itself will invite you to replace the Isabel card with IsaKey in the course of 2023 or 2024.
The invitation is visualised by a form when you log into Isabel 6 and you are asked to enter your delivery address.
All users in your subscription will be invited to order their IsaKey during 2023 or 2024. Most of you will be invited in 2024.
However, a new user will still receive an Isabel card. After card activation and upon logging on to Isabel, the user will be invited to fill in the IsaKey order form.
All users in your subscription will be invited to order their IsaKey during 2023 or 2024. Most of you will be invited in 2024.
However, a new user will still receive an Isabel card. After card activation and upon logging on to Isabel, the user will be invited to fill in the IsaKey order form.
Do I have to pay for an IsaKey?
When you are already an Isabel 6 user, we will provide you with an IsaKey for free.
It is currently not possible to have more than one active IsaKey per user. However, in the future, this will be foreseen. These devices will be billed on your next invoice.
When you are a new user, the IsaKey will be billed as well.
It is currently not possible to have more than one active IsaKey per user. However, in the future, this will be foreseen. These devices will be billed on your next invoice.
When you are a new user, the IsaKey will be billed as well.
I have several Isabel 6 cards linked to the same User id.
Automatically, every user receives one IsaKey.
It is currently not possible to order more than one Isakey per user or even have more than one IsaKey active. Use the Isabel card instead.
However, in the future, this will be foreseen. Per active Isabel Card, you will receive an IsaKey for free. All extra devices will be billed on your next invoice.
It is currently not possible to order more than one Isakey per user or even have more than one IsaKey active. Use the Isabel card instead.
However, in the future, this will be foreseen. Per active Isabel Card, you will receive an IsaKey for free. All extra devices will be billed on your next invoice.
Can I continue to use my Isabel card after I have activated my IsaKey?
Always use your IsaKey when logging in and signing payments in Isabel 6. Eventually, your card will no longer be usable on Isabel 6, but we will notify you in advance.
Please keep your Isabel card as it will still be required for other bank proprietary applications and optional modules like Isabel Go and Isabel Offline Reporting.
Please keep your Isabel card as it will still be required for other bank proprietary applications and optional modules like Isabel Go and Isabel Offline Reporting.
Can I remove the Isabel Security Components from my computer?
No, if you continue using your Isabel card for your specific bank proprietary applications, the optional Isabel 6 modules Isabel Go or Isabel Offline Reporting, do not remove the Security Components.
All applications that use an Isabel Card, need the Security Components.
All applications that use an Isabel Card, need the Security Components.
Can I continue to use my itsme after I have activated my IsaKey?
Yes, you can continue to use itsme after you have activated IsaKey.
Activating other security tokens like an IsaKey or a card, does not affect the itsme usage.
Activating other security tokens like an IsaKey or a card, does not affect the itsme usage.
Do I need the Isabel Security Components to activate my new IsaKey?
You mostlikely have a working Isabel card at hand. With this card, you can activate an IsaKey. As you are using the card, you will need to have the Security Components installed.
However, if you do not have an active card, you could request a one time activation code (billable service). With this flow, you do not need the Security Components.
We are working on an IsaKey activation tool that uses a Belgian eID card. Eid software of the governement is needed in this case.
However, if you do not have an active card, you could request a one time activation code (billable service). With this flow, you do not need the Security Components.
We are working on an IsaKey activation tool that uses a Belgian eID card. Eid software of the governement is needed in this case.
I want to activate my IsaKey but I burned or lost my Isabel card.
If you do not have an active card anymore, you could request a one time activation code (billable service).
Send an email to customercare@isabel.eu, provide:
Send an email to customercare@isabel.eu, provide:
- Your User id.
- A copy of your eID.
- Your delivery address.
How can I change the language of my IsaKey?
- Press and hold the Power button until you see the settings menu.
- Navigate to “Language” with the left button containing arrows and select OK.
- Follow the steps on the IsaKey.
How can I change the PIN of my IsaKey?
- Press and hold the Power button until you see the settings menu.
- Navigate to “Change PIN” with the left button containing arrows and select OK.
- Follow the steps on the IsaKey.
Invalid image when scanning.
Check if your username / User id that you provided is correct. It is displayed in the upper left corner of the message.
If it is not correct, click on the link "Not this user" and provide the correct User id.
If it is correct and you have multiple users and IsaKey's, make sure that you use the IsaKey that is linked to this User id.
If it is not correct, click on the link "Not this user" and provide the correct User id.
If it is correct and you have multiple users and IsaKey's, make sure that you use the IsaKey that is linked to this User id.
The IsaKey screen does not turn on after pressing the power button.
- Check if the batteries are properly inserted and not empty.
- Remove the batteries for 2 minutes and then reinsert them.
- Press the power button firmly.
Error -405 | Something went wrong. Please try again or go to isabel.eu/isakeyerror
- Remove the batteries from the IsaKey.
- Wait for 1 minute.
- Insert the batteries back into the IsaKey.
- Try again.
No: Click here to download the document to request a replacement IsaKey. Yes: Currently, we want to investigate whether the problem with the error message 405 occurs regularly and how many customers it manifests itself in. Leave your feedback here, it is very important in this respect.
