How can I verify the status of a transaction?

Document ID: 4101

Modified: 27/06/2023

Steps:

To know if a transaction is sent, delivered or carried out:

Go to the Sent Transactions tab.
In front of each transaction, you can see an icon that indicates the status. Consult the table below to find out what that status means or place your mouse pointer on top of the icon in the list of your sent transactions.

Sent: the transaction has been sent but its receipt has not yet been confirmed.

This is the very first status that is attributed to your sent transaction. Wait a few minutes to see the next status.

If this status does not change, contact the bank of your ordering account to verify if your transaction will be carried out.

Remark: If your transaction is sent during the weekend, it may occur that it remains in status "Sent" for a longer time. We advise you not to encode the transaction again but to verify if the status of the transaction has changed the following working day. If that is not the case, please contact the bank of your ordering account.

	Not Delivered: the transaction has not reached the bank.

There will be no attempt to resend it to the bank. You will have to recreate, clone or upload the transaction and send it again.

The transaction has been sent and its receipt has been confirmed by your bank. Your transaction is being verified by the bank.

For the following banks this is the final transaction status:

ABN AMRO
Banco Bilbao Vizcaya Argentaria (BBVA)
Bank Van Breda
Beobank
Crelan
Mizuho
Royal Bank of Scotland (RBS)
Sumitomo Mitsui Banking Corporation (SMBC)
Société Générale

Contact the bank of your ordering account for additional information on the status of your transaction.

All other banks provide a status update to this intermediate status.

Bank van de Post
Belfius
BNP Paribas Fortis
Bpost Bank
CBC
CPH
Deutsche bank
Financiële post
ING
KBC
Nagelmackers (until 05/10/2015 called Delta Lloyd)

Please wait for an updated status of your transaction or contact the bank for additional information of the status of your transaction. The updated status can be one of the following: or

Your transaction is being carried out. You have received a positive confirmation message from your bank.

Click the concerned sent transaction if you want to see the confirmation message.

If you want to want to know when your payment will be booked, please contact the bank of your ordering account.

Remark: Due to exceptional situations a transaction might still not be carried out by your bank. For example due to insufficient funds on the used ordering account at the requested execution date or time.

Your transaction will not be carried out. You have received a negative confirmation message from your bank.

Click the concerned sent transaction to see the confirmation message.

Contact the bank of your ordering account for more information.