Sent transaction remains in status Sent or receipt confirmed by bank

Document ID: 36444
Modified: 26/07/2016

Description:

While verifying the status of your sent transactions, you notice that the status remains in "Sent"or "Receipt has been confirmed by your bank".

Resolution:

In case your transactions remains in status sent 

The status "Sent" means that the transaction has been sent but its receipt has not yet been confirmed.

Contact the bank of your ordering account to verify if your transaction will be carried out.

Remark: If your transaction is sent during the weekend, it may occur that it remains in status "Sent" for a longer time. We advise you not to encode the transaction again but to verify if the status of the transaction has changed the following working day. If that is not the case, please contact the bank of your ordering account.

In case your transactions remains in status "Receipt confirmed by bank"

The status "Receipt confirmed" means that the transaction has been sent and its receipt has been confirmed. It is being verified by the bank and for the time being your transaction has not yet been carried out. After a few minutes the bank will send a confirmation message and the next status will either be or.

Remark: For transactions sent to certain banks*, the status will remain "Receipt confirmed".

    (*) The following banks don't send confirmation messages:

  • ABN AMRO
  • Banca Monte Paschi
  • Banco Bilbao Vizcaya Argentaria (BBVA)
  • Bank Van Breda
  • Beobank
  • MUFG Bank (Europe) N.V.
  • Crelan
  • Mizuho
  • Rabobank
  • Record Bank
  • Royal Bank of Scotland (RBS)
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Société Générale
Sent transaction remains in status Sent or receipt confirmed by bank
36444
26/07/2016