Inactive user still present in list of potential signers

Document ID: 45293
Modified: 12/07/2017

When creating a transaction, in the section Processing Options you will get a list of potential signers who can be invited to sign the transaction. There's a possibility that there will be users in this list that have been deactivated.

Cause

A link still existed between these users and a number of banks at the time this transaction was created.

Solution

Please contact Isabel Customer Care, we will evaluate the situation with you and take the necessary actions.

Inactive user still present in list of potential signers
45293
12/07/2017