You are not able to make a transaction on your own multi-currency account

Document ID: 46003
Modified: 25/02/2019

Symptoms

  • When you are making a transaction in Isabel's payment wizard between accounts of your multiple currency account, you receive an error message "Ordering account must be different from beneficiary account". 
  • You are having general issues with making a transaction in between the underlying accounts of your multi-currency account.

Solution

When encoding a transaction in the payment wizard, make sure that you select the currency that corresponds to the currency of the account that your are transferring to. After finishing the other details in the 'Payment Data' section, open the second 'Define additional payment data' section. Here make sure to select 'Pay countervalue of...' in the 'Payment modality' option on the right. You can now sign and send the payment.

You are not able to make a transaction on your own multi-currency account
46003
25/02/2019