When trying to access Isabel 6 the page stops at "redirecting..."

Document ID: 44067
Modified: 15/04/2020

Description:

The webpage shows "Click here to go to our application if the web browser does not redirect you automatically", and you are not invited to enter your PIN.

Depending on the browser, additionaly, a warning "isabel.eu does not respond" and a button "Recover webpage" could be shown.

Resolution:

After each step try to connect with Isabel 6.

1. Reload the page
  1. Press CTRL + F5.

  2. Close all browser windows and reopen a new one (or reboot the PC).
3. Check your card reader
  • Make sure that your Isabel card reader is connected correctly
  • Make sure that no other card readers are connected to the computer
4. Reinstall your certificates

Remove all of your Isabel certifcates:

  1. Click Start > typ 'Control Panel' > Network and Internet > Internet Options > tab Content
  2. Click on 'certificates'.
  3. Personal tab: Delete all certificates issued by Isabel Certification Authority, by selecting them and clicking on remove.
  4. Install your certificate via Isabel 6 Control Panel
    Start > Isabel Services > Isabel 6 Control Panel > Install your certificate

 

Start Isabel 6 and try to login.

5. Trusted Sites

Verify if the websites of Isabel 6 and/or eGovernment websites are available in your list of Trusted Sites.

Make sure you have installed the latest security patches in Windows and verify the following settings in Internet Explorer:

  1. Click Start > typ 'Control Panel' > Network and Internet > Internet Options > tab Security.
  2. Click on Trusted sites and set the security level to Medium-Low.
    Disable the option "Enable Portected Mode"
6. Network settings
  1. Verify with your IT or system administrator that your proxy and/or firewall are configured correctly.
  2. Close your browser and login to Isabel 6.
7. Remove and install the Isabel security components
  1.  Remove the Isabel 6 Security Components.

  2. Install the latest version of the Isabel 6 Security Components via the download area.
    More information on how to download and install the Isabel 6 Security Components can be found on this page.

  3. Reboot the pc.
When trying to access Isabel 6 the page stops at "redirecting..."
44067
15/04/2020