Error: "The Isabel SmartCard in the Isabel card reader does not correspond to the selected certificate" after entering the password.

Document ID: 23255
Modified: 21/02/2019

Resolution:

Next you can find two steps to solve the issue. Follow them step by step in the order they're indicated.
After each step try to connect with Isabel 6 or the e-applications of the government.
Once the problem is solved, you do not need to proceed with the subsequent step.

1. Select the correct certificate

Close all open Internet Explorer windows or restart your computer.

Retry to access Isabel or one of the e-applications of FOD Financiën/SPF Finances.

When prompted, select the correct certificate.

 

You can remove a certificate from your computer if it is not in use anymore.

2. Install your certificate
 

 

 

If you've selected the correct certificate and you try to access one of the e-applications of FOD Financiën/SPF Finances, we advise you to contact them in order to verify if your Isabel-card is correctly registered for their services.

Contact data for third party services using Isabel cards

FOD FIN contact center (Intervat, Vensoc, Finprof, Belcotax)

 

National Bank of Belgium

  • www.nbb.be
  • ba@nbb.be
  • +32 2 221 30 01
  • Working days between 08.45 and 16.30 hrs
Error: "The Isabel SmartCard in the Isabel card reader does not correspond to the selected certificate" after entering the password.
23255
21/02/2019