• Via Zoomit 

By default we use Zoomit to send invoices to our customers. It's a free internet and mobile banking service, enabling you to handle documents such as invoices, credit notes and payslips quickly and easily. You decide when to pay, waisting less time on your finances!

To activate Zoomit, click on the Zoomit button on the welcome page and accept Isabel NV as a sender.

Would you like us to give you a hand? Feel free to contact Isabel Customer Care on +32 (0)2 404 03 37. 

If you do not want to use Zoomit, we also offer invoices by email or on paper (see below). 
 

• By e-mail

As of April 2016 we offer the possibility of receiving your Isabel 6 invoices by email. If you would like to benefit from this brand new service, just send an email to customercare@isabel.eu mentioning your Isabel user ID as well as the e-mail address we can send the invoices to. The invoices are sent free of charge.

Note: to receive invoices by e-mail, you will have to remove Isabel SA as a sender in Zoomit. Would you like us to give you a hand? Feel free to contact Isabel Customer Care on +32 (0)2 404 03 37. We are happy to help. 

• On paper

If you prefer your Isabel invoices on paper, please send an e-mail to customercare@isabel.eu mentioning your Isabel user ID and the correct address we can send the invoices to. We charge €3,6 per invoice sent, in accordance with our Rate Card Isabel 6 – Customer.

Note: to receive invoices on paper, you will have to remove Isabel SA as a sender in Zoomit. Would you like us to give you a hand? Feel free to contact Isabel Customer Care on +32 (0)2 404 03 37. We are happy to help

• In case you would like to modify the name or the address of the company:
  • The Isabel invoice instructions

• In case you would like to alter the VAT number:
  • The Isabel invoice instructions
  • The Isabel direct debit order mandate

You can send the document(s) to customercare@isabel.eu.

Attention: please keep in mind that after the modification of your VAT number, you will no longer be able to consult the Isabel 6 invoices established on the old VAT number in the Zoomit application. You will need to store all these invoices before the modification of your VAT number. To do so, please follow this solution. Would you like us to give you a hand? Do not hesitate to contact us on +32 (0)2 404 03 37. 

Please note that a fee of €7,21 per duplicate invoice will be charged on your Isabel 6 invoice, as mentioned on our Rate Card Isabel 6 - Customer.

Complete the Isabel direct debit order mandate and send it to customercare@isabel.eu.

We are happy to help.

You will be notified by Isabel 10 days before your account is debited via your invoice, that will mention, amongst others:

• The date of the execution of the debit (this date equals the invoice due date);
• The underlying contract number valid as base for the invoice;
• The amount to be debited;
• The mandate number valid as base for the account to be debited.

Isabel will resend the direct debit if the first direct debit was not fulfilled.

If for some reason, missing SDD information or insufficient provision on account, your invoice still couldn’t be paid through Direct Debit, you will have to pay the due amount manually. This can be done on one of the following accounts:

When you pay please add as message the documentnumber and/or customer-id mentioned on your invoice.

Tip: You can also find the account numbers from Isabel S.A. on the first page of your Isabel invoice (at the bottom).

Here a few details concerning your Isabel invoice:

Fees related to the user:

• License fees for new users are billed the month after the user activates the Isabel SmartCard.
  
  
• When a user is deactivated, he or she will be billed for the whole month, regardless the date of termination. 
  
  Example: If John is removed as a user on April 2, he will pay a licence fee for the whole month of April. 
  
  
• The first card reader for a new user is free.
  
  
• License fees for new modules and options (such as additional banks) are billed the month in which the module/option was activated.

Example: John activates the Multisign module on April 27. The module will be invoiced for the whole month of April. 

• In case of deactivation of a module, it will be invoiced for the whole month, regardless the date of termination.

Hardware and service fees are billed the month of delivery.

1. Click the Zoomit button on the Welcome page of Isabel 6 to open a Zoomit session in a new window.
   
   
   
   
2. Select the tab Settings and then Change
   
   
   
   
3. Enter your e-mail address and notification language.
   
   
4. Click on Save to confirm.

We are happy to help. 

Please contact Isabel Customer Care on +32 (0)2 404 03 37 or via our online customer care form.

We are happy to help.