Secure Internet Banking with Isabel 6

Find out more in the e-Security e-book

Internet Banking with Isabel 6 is probably the most secure way of conducting banking transactions. And we want to keep it that way, because the security of your banking transactions is our top priority.  

You will find more details and important tips in the handy e-book "Monitor and protect your online transactions”.


The security we provide

Security Components

The Isabel Security Components installed on your PC are the cornerstone for keeping your Isabel 6 transactions safe and secure.

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The Isabel Smartcard

Your Isabel 6 SmartCard gives you access not only to Isabel 6 in a totally secure way, but also to a series of Belgian government applications.

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The Isabel certificate

The watertight rules of the Isabel certificate guarantee you absolute security. Today, Isabel Group is the largest business certification authority in Belgium.

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Things to watch out for

Financial malware

There has been recently an increase in cyber attacks aimed at Internet Banking platforms in particular. What can you do yourself to ensure better protection?

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Suspicious screens

Should malware somehow become installed on the same PC where Isabel 6 is installed, then it is very important for you to be able to recognise suspicious screens and raise the alarm.

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Social Engineering

Payment traffic is constantly becoming better protected, which means that fraudsters have to become more creative. As a result, criminals are not so much trying to hack into computers any more, but instead aim to abuse the trust of employees in companies.

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What to do if fraud occurs?  

If you notice that your computer has been contaminated or hacked into, follow these recommendations :  

  • Disconnect the network cable to your PC and switch off Wi-Fi.
  • Do not turn off your PC, because otherwise you will lose any traces that may be useful for subsequent investigation.
  • Contact your bank immediately to cancel any fraudulent transactions.
  • As an Isabel 6 customer, you can also contact Isabel Customer Care on +32 0(2) 404 03 37 (on working days from 8.00 am to 6.00 pm).
  • Lodge a complaint with the federal police.

Isabel Smartcard lost or stolen?

Call Card Stop immediately on 070 344 344 (24/7).


Isabel Group supports security initiatives

Isabel Group supports the initiatives of Febelfin (the Belgian umbrella federation for the finance sector) for secure Internet banking. Isabel Group is one of the driving forces behind the Cybersecurity Information Sharing Platform that is being rolled out amongst the banks in Belgium in the fight against cybercrime. The platform based on Isabel Insighter enables banks to share information quickly and efficiently with one another about possible cybersecurity incidents.